Privacy policy

Last updated: July 4, 2025

Eigenstück operates this shop and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Eigenstück is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or another individual or can reasonably be linked to you. Personal data does not include information that has been anonymized or aggregated in such a way that it can no longer identify you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact information including name, postal address, billing address, shipping address, phone number, and email address
  • Financial information including credit or debit card numbers, payment card details, financial account information, transaction details, payment method, payment confirmation, and other payment-related data
  • Account information including username, password, security questions, preferences, and settings
  • Transaction information including items you view, add to cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions
  • Communications with us, including information you provide when contacting customer support
  • Device information including device type, browser, network connection, IP address, and other unique identifiers
  • Usage information including how and when you interact with the Services

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you: for example, when you create an account, use the Services, communicate with us, or otherwise provide your information
  • Automatically through the Services: for example, from your device, usage of our Services, or via cookies and similar technologies
  • From service providers: when they process personal data on our behalf
  • From partners and other third parties

How do we use your personal data?

Depending on your interaction with us, we may use your personal data for the following purposes:

  • Provision, customization, and improvement of the Services. We use your personal data to provide you with the Services. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your preferences and the items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you, for example by recommending products based on your purchases. This may also include the use of your personal data to better tailor and improve the Services.
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and promotional communications via email, SMS, or post, and to display advertisements online for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as other activities related to the Services.
  • Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against possible fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone.
  • Communication with you. We use your personal data to provide you with customer support and effective Services, to respond to your inquiries in a timely manner, and to maintain our business relationship with you.
  • Legal reasons. We use your personal data to comply with applicable laws or respond to lawful procedures, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce our terms and policies.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include the following:

  • With Shopify, this includes vendors and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • We share personal data with business and marketing partners who provide marketing services to you and display advertisements to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you reside, you may have the right to direct us not to share your information for the purpose of targeted advertising and marketing based on your online activities across different merchants and websites.
  • When you request us or otherwise consent to us sharing certain information with third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
  • We share personal data with our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, whereby Shopify collects and processes personal data regarding your access to and use of the Services in order to provide and improve them. Data that you submit to the Services is transmitted to Shopify as well as to third parties, which may be located in countries outside of your country of residence, in order to provide and improve the Services for you.

In order to protect, expand, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal data collected through your interactions with our shop, other merchants, and Shopify.

In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and what rights you have, please refer to the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal data through the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or not controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without restriction regarding its use by us or by a third party.

The inclusion of such links does not imply any endorsement of the content of these platforms or their owners or operators, unless explicitly stated in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in their country. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal data of individuals under the age of 16 (as those terms are defined under applicable law).

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee “perfect security.” Additionally, information you send to us may be at risk during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information.

How long we retain your personal data depends on various factors, including whether we need the data to manage your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below with respect to your personal data. However, these rights are not absolute, may apply only under certain circumstances, and in certain cases we may decline your request as permitted by law.

  • Right of access. You may have the right to request access to the personal data we hold about you.
  • Right to deletion. You may have the right to request that we delete the personal data we hold about you.
  • Right to correction. You may have the right to request correction of inaccurate personal data we hold about you.
  • Right to data portability. You may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party under certain circumstances and subject to certain exceptions.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal data or object to the processing of your personal data for purposes considered “targeted advertising” under applicable privacy laws.
  • Managing communication preferences. We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

If you reside in the United Kingdom or the European Economic Area, subject to applicable exceptions and limitations under local law, you may also have the following rights in addition to those listed above:

  • Right to object and restriction of processing. You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.
  • Withdrawal of consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

You may exercise these rights where indicated within the Services or by contacting us using the details below. For more information about how Shopify uses your personal data and your rights, including rights relating to data processed by Shopify, please visit: https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. Where permitted or required by law, we may need to verify your identity before processing your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof that the agent has been authorized to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in accordance with applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you reside, you may have the right to appeal our decision by contacting us or to lodge a complaint with your local data protection authority. For the European Economic Area, a list of competent supervisory authorities is available.

International transfers

Please note that we may transfer, store, and process your personal data outside of your country of residence.

If we transfer your personal data outside of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date accordingly, and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us by phone at +41 76 592 58 68, by email at info@eigenstueck.com, or by mail at Winzerstrasse 1, 9445 Rebstein, Switzerland.

For the purposes of applicable data protection laws, we are the data controller of your personal data.