Refund policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn and unused. You will also need the receipt or another proof of purchase.

To initiate a return, you can contact us at info@eigenstueck.com. Please note that returns must be sent to the following address: Adrian Wyss
Winzerstrasse 1
9445 Rebstein

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at info@eigenstueck.com.

Damage and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please contact us if you have questions or concerns about a specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have received. Once the return is accepted, you can make a separate purchase for the new item.

European Union – 14-day withdrawal period
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, the item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@eigenstueck.com.